Customer Service Representative

Responsibilities

• Monitor, update, follow up, and process all exchange agreements and materials by working closely with multiple departments.
• Input and confirm data such as process, part numbers, traceability, condition, and delivery for each part.
• Ensure component exchange agreements are provided and compliance is verified before the transaction is completed.
• Ensure timely communication and feedback on daily transactions.
• Monitor and follow up on customer status reports.
• Day-to-day internal customer support as needed.

Qualifications

• A High School Diploma or Technical School Degree.
• Proficient with Microsoft Office - Excel, Word, PowerPoint, Outlook, Teams.
• Strong communication and analytical skills, process-oriented and organized.
• Must be able to multi-task and prioritize tasks independently.
• Must be able to work onsite.

Preferred Qualifications

• A College degree in a relevant field.
• Experience in Aviation Industry.
• Experience with Quantum, and Salesforce.