Customer Service Representative
About the role
We are seeking experienced Customer Service Representatives to join a healthcare-focused call center team. In this role, you will assist members, providers, and customers by handling inbound calls, answering questions, researching information, and accurately documenting interactions across multiple systems. This role requires strong communication skills, attention to detail, and the ability to navigate several applications while providing exceptional customer service.
Responsibilities
- Handle high-volume inbound customer service calls in a call center environment
- Respond to inquiries regarding prior authorizations, healthcare-related questions, and other confidential information
- Document customer interactions accurately and efficiently
- Research and resolve customer concerns while maintaining quality standards
- Navigate multiple computer systems simultaneously during customer conversations
- Make follow-up calls as needed to provide updates or additional support
- Meet performance expectations related to quality, accuracy, and productivity
- Manage approximately 50-100 calls per day depending on call complexity
Qualifications
- Minimum 1 year of recent high-volume call center experience
- Healthcare, medical, pharmacy, or insurance customer service experience preferred
- Strong customer service and communication skills
- Excellent data entry and attention to detail
- Ability to work across multiple systems and applications simultaneously
- Typing speed of at least 30 WPM
- Stable work history with demonstrated job tenure
- Strong computer and navigation skills
Training
Training Schedule: Monday-Friday, 10:00 AM - 6:30 PM EST for 4 weeks
Successful completion of training requires:
- Active participation
- Completion of assigned worksheets and exercises
- Passing assessments with an average score of 90% or higher
Schedule after training: Must be available 7 days a week from 5a-10p (will have set schedule assigned within those hours)
Growth Opportunities
This organization is known for promoting from within and providing employees with long-term career advancement opportunities. Contractors frequently move into permanent positions and advance into areas such as:
- Quality Assurance
- Client Administration
- Workforce Management & Reporting
- Claims
- Prior Authorization
- Training
- Team Lead and Supervisor Positions
Employees may also have opportunities to advance into higher-level customer service roles with increased compensation.
Job Type & Location
This is a Contract to Hire position based out of Plymouth, MI. This is a fully onsite position.
Pay and Benefits
The pay range for this position is $21.00 - $21.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan (Pre-tax and Roth post-tax contributions available)
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline
This position is anticipated to close on Oct 31, 2026.