Customer Service Representative

About the role

Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments. Elevate your career with MehlerHeytex, where innovation meets excellence in coated technical textiles, serving markets from truck tarpaulins to large-format digital printing!

This role is based in Martinsville, VA at Mehler Texnologies Inc.

Responsibilities

• Customer Relationship Management: Serve as the primary point of contact for prospective and existing customers, providing timely and professional support.
• Order & Documentation Administration: Prepare, manage, and follow up on customer documentation, including quotations, order confirmations, invoices, and credit notes.
• Order Processing & Sample Coordination: Coordinate customer orders, returns, exchanges, and sample shipments while maintaining accurate records in CRM and ERP systems.
• Accounts Receivable & Consignment Management: Monitor accounts receivable activities, support collection efforts, and manage monthly consignment stock coordination and invoicing.
• Complaint Resolution & Cross-Functional Coordination: Track and resolve customer complaints by collaborating with internal departments to ensure timely follow-up and customer satisfaction.
• Sales Operations & Reporting: Maintain sales data and company systems, prepare regular and ad hoc reports, and support sales activities in partnership with account managers and sales leadership.

Qualifications

• High school diploma or equivalent required; some college preferred.
• 2+ years of customer service experience in an office environment.
• Proficiency in Microsoft Office and ERP/CRM systems.
• Strong organizational and communication skills.
• Ability to work onsite in a fast-paced environment.
• Manufacturing industry experience preferred.

Benefits

• Vacation: We offer time off to refresh and recharge.
• Paid Holidays: With paid-time off, local holidays are all the way more relaxing.
• Diversity & Inclusion: We focus on providing an inclusive environment and recognize our diversity contributes to our success.
• Health Insurance: Rely on comprehensive services whenever you need it.
• Personal Development: We offer a variety of trainings to ensure you can develop in your career.