Customer Service Representative

Responsibilities

• Deliver exceptional service and support to customers by managing orders, responding to inquiries, coordinating product availability, and ensuring timely resolution of customer needs.
• Act as a trusted partner to customers and internal stakeholders, supporting the sale and delivery of liquid filtration solutions across diverse industrial markets.
• Manage the complete order lifecycle from order entry through shipment, invoicing, and delivery, ensuring accuracy, timeliness, and customer satisfaction.
• Serve as the primary point of contact for customers, responding promptly to inquiries regarding products, pricing, availability, lead times, order status, and technical documentation.
• Collaborate with Sales, Supply Chain, and Operations teams to ensure customers receive accurate information, reliable service, and a positive experience throughout the order lifecycle.
• Coordinate closely with Sales, Production Planning, Supply Chain, Logistics, and Manufacturing to understand and fulfill customer requirements.
• Maintain accurate customer and order data within ERP and CRM systems, ensuring data integrity and compliance with company procedures.
• Support demand planning and inventory management efforts by providing customer insights, forecast information, and order trend analysis.
• Prepare and distribute customer-related reports and documentation, including order confirmations, shipment notifications, pricing information, and customer performance metrics.
• Drive continuous improvement in customer service processes by identifying opportunities to enhance efficiency, reduce errors, and improve the overall customer experience.

Qualifications

• Associate’s degree in business administration, Supply Chain, Operations Management, Communications, or a related field; or equivalent combination of education and experience.
• High school diploma or GED required.
• 3+ years of customer service, order management, inside sales support, or customer operations experience in a manufacturing, industrial, distribution, or B2B environment.
• Experience managing the full order-to-cash process, including order entry, order tracking, delivery coordination, and customer follow-up.
• Experience working in an ERP system (SAP preferred) and Microsoft Office applications, particularly Excel and Outlook.
• Proven experience interacting with customers professionally while resolving service issues and managing competing priorities.
• Experience coordinating across multiple functions, including Sales, Supply Chain, Production Planning, Logistics, and Finance.
• Experience supporting key accounts and managing customer expectations related to lead times, inventory availability, and production schedules.