Customer Service Representative

About the Role

FreezPak Logistics, a family-owned leader in cold storage and logistics, is seeking a Customer Service Representative to join our team in Philadelphia, PA. We are dedicated to delivering excellence in the warehousing, distribution, and management of perishable goods. Despite our rapid growth, we maintain a team-first culture rooted in trust, respect, and integrity.

Responsibilities

• Process customer orders received through various channels efficiently
• Review paperwork associated with orders for accuracy and completeness; follow up promptly on any discrepancies or missing information
• Liaise with the warehouse team to ensure seamless order fulfillment; collaborate on inventory status, product availability, and any special requirements for cold storage
• Manage heavy email and phone call volume professionally and efficiently; follow up with internal and external customers in a timely manner
• Regularly audit system and/or reports to identify and address any discrepancies; take corrective actions to maintain order accuracy and customer satisfaction
• Work effectively as part of a team and independently as needed

Qualifications

• Minimum 1 year of customer service experience
• Working knowledge of Microsoft programs (Outlook, Excel, Word)
• Excellent organizational and communication skills
• Ability to handle a fast-paced work environment with accuracy and attention to detail

Pay

$21.00 – $23.00 per hour

Schedule

Full Time; Monday - Friday

Benefits

• Health insurance – comprehensive plans for you and your family
• 401(k) + Company Match – plan for your future with our competitive program
• Paid Time Off (PTO) – generous time off to support work-life balance
• Life Insurance – financial protection and peace of mind for you and your loved ones
• Career growth – incredible opportunities to advance as we grow