Customer Service Representative

Position Summary

Provides superior customer service to customers while placing an emphasis on relationship building.

Essential Functions

• Consistently provides superior professional service to internal and external customers.
• Consistently meet expectations of teamwork, punctuality, and regular, reliable attendance.
• Opens, maintains, and services deposit accounts and ancillary services.
• Demonstrates an understanding of trusts, POAs, and estates.
• Professionally answers questions and resolves problems for customers and staff.
• Performs a variety of customer service‑related tasks, including redeeming US Savings Bonds, notarizing documents, and processing domestic/international wires.
• Creates awareness about products and services through needs exploration and rapport building.
• Makes referrals as appropriate.
• Assists in attaining branch sales goals by supporting and participating in branch campaigns.
• May act as a safe deposit custodian by establishing and closing safe deposit contracts, processing payments, and providing box access.
• Possesses complete knowledge of teller functions to assist as a teller as needed.
• Provides support to all branches.

Other Responsibilities

• Assumes additional responsibilities as requested.

Education, Experience, and Skills

• High school diploma or GED required; additional courses or CFT classes preferred.
• Minimum of two years of retail banking and/or customer service experience with demonstrated leadership and communication skills.
• Strong communication and interpersonal skills.
• Strong knowledge of current technology and ability to adapt to changing technology.
• Demonstrated commitment to customer service.

Physical Demands / Conditions

• General office environment.
• Uses computer keyboard for extended periods (approximately 90%) to enter transactions, obtain account information, and complete forms.
• Extensive use of telephone.
• Stands or sits for up to 7.5 hours per day.
• Counts cash/coin for up to 6 hours per day.
• Carries bags of coin up to 25 pounds.
• Ability to wear a headset for extended periods to communicate with drive‑up customers.

Benefits

• Competitive salary
• Generous paid time off (4+ weeks PTO) and 12 paid holidays
• Weekly pay schedule
• Medical, dental, vision, and life insurance upon hire
• 401K plan with dollar‑for‑dollar match
• Profit‑sharing bonus after two full calendar years of employment
• Robust wellness program with monetary incentives
• $5,000 tuition reimbursement each calendar year
• Advancement opportunities and an average employee tenure of a decade

Pay

Salary range: $20.81 to $28.61 per hour. Compensation is commensurate with experience.

Schedule

Weekly pay schedule.