Customer Service Representative

About the role

Florence Bank is seeking candidates to join our exceptional team as a Customer Service Representative at our Hadley Office. We offer an employer that provides 4+ weeks of PTO and benefits upon hire, focuses on advancement opportunities, and has an overall average employee tenure of a decade. With tuition reimbursement, wellness incentives, and a 401K plan with dollar-for-dollar match, Florence Bank has it all.

Responsibilities

• Consistently provides superior professional service to internal and external customers
• Consistently meet expectations of teamwork, punctuality, and regular, reliable attendance
• Opens, maintains, and services deposit accounts and ancillary services
• Demonstrates an understanding of trusts, POAs, and estates
• Professionally answers questions and resolves problems for customers and staff
• Performs a variety of customer service-related tasks, including, but not limited to redeeming US Savings Bonds, notarizing documents, and processing domestic/international wires
• Creates awareness about products and services through needs exploration and rapport building
• Makes referrals as appropriate
• Assists in attaining branch sales goals by supporting and participating in branch campaigns
• May act as a safe deposit custodian by establishing and closing safe deposit contracts, processing payments, and providing box access
• Possesses complete knowledge of teller functions to assist as a teller as needed
• Provides support to all branches
• Assumes additional responsibilities as requested

Requirements

• High school diploma or GED required; additional courses or CFT classes preferred
• Minimum of two years of retail banking and/or Customer Service experience with demonstrated leadership and communication skills
• Strong communication and interpersonal skills
• Strong knowledge of current technology and ability to adapt to changing technology
• Demonstrated commitment to customer service

Pay & benefits

• Salary range: $20.81 to $28.61
• Competitive salary
• Generous paid time off
• 12 paid holidays
• Dynamic work culture
• Fun work environment
• Weekly pay schedule
• Medical, dental, vision and life insurance upon hire
• 401K plan with dollar-for-dollar match
• Profit sharing bonus after two full calendar years of employment
• Robust wellness program with monetary incentives
• $5,000 tuition reimbursement each calendar year