Customer Service Representative

ProColor is part of Mondofix Inc. (Fix Network) a global leader in collision, glass and mechanical repair services. Our family of brands also include Fix Auto, NOVUS Glass, Speedy Glass USA, Speedy Auto Service and SRP. Each of our 2,000 plus points of service worldwide are owned and operated by local business owners making an impact in their community by creating jobs and delivering the highest standards of safety and customer experience. As a ProColor Collision Customer Service Representative, you'll play a key role in creating an outstanding experience for every customer who walks through our doors, delivering a legendary customer experience from vehicle intake through delivery. As a brand ambassador, the CSR ensures every customer interaction reflects professionalism, transparency, and care. If you enjoy working with people, thrive in a fast-paced environment, and take pride in delivering excellent customer service, come help us launch something great! This is a full-time position offering a competitive pay range of $20.77 - $23.75 per hour. Key Responsibilities Deliver an exceptional customer experience aligned with ProColor best practices and LEI performance standardsGreet customers and manage vehicle intake and delivery processesConduct vehicle walk‑arounds; document related and unrelated damageTake photos of vehicle condition and upload documentation into the Business Management System (BMS)Explain the repair process clearly and set expectations with customersPrepare and process intake, delivery, and payment documentation (deductibles, customer pay, etc.)Schedule and follow up on customer appointments based on shop availabilityCommunicate with customers and insurance partners via phone, email, text, and video callsCollaborate with the production and sales teams to ensure timely, high‑quality vehicle deliveryAssign work orders to technicians as requiredKeep the BMS and related systems accurate and up to dateSupport front office operations, administrative tasks, filing, and data entryImport, verify, and maintain accurate records in accounting systemsMaintain a clean, organized, and professional front office environmentComply with all company policies, procedures, and health & safety standardsPerform other related duties as assigned Qualifications & Requirements High school diploma or GED requiredValid driver’s license with a clean driving recordPrevious customer service experience required (body shop experience preferred)Administrative or data entry experience (preferred)Experience with Mitchell RepairCenter (preferred)Estimating experience considered a plusStrong negotiation and objection‑handling skillsExcellent verbal and written communication abilitiesHigh level of professionalism, discretion, and tactComputer proficiency (MS Word, Excel, email systems) Working Conditions Regular use of computers, phones, and office equipmentOccasional lifting or moving of items up to 50 lbsOvertime may be required based on business needs Why Join ProColor? Team-oriented, customer-first cultureStable, full-time position in a growing organizationOpportunities for professional developmentSupportive leadership and collaborative environment ProColor is an equal opportunity employer. We welcome applicants from all backgrounds, experiences, and cultures. Diversity, Equity, Inclusion and Accessibility At Fix Network, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We welcome applications from individuals of all backgrounds and experiences and are dedicated to providing equal employment opportunities to all qualified candidates. Reasonable accommodations are available throughout the recruitment process and employment lifecycle in accordance with applicable laws. If you require accommodation during any stage of the recruitment process, please inform us and we will work with you to address your needs.