Customer Service Representative
About the role
Speedy Glass has worked tirelessly to deliver the best service and top-tier products to our customers for over 75 years. As an established industry leader certified by the Auto Glass Safety Council, we proudly serve our community through in-shop and mobile auto glass repairs that are unsurpassed for quality and safety. We pride ourselves on creating a welcoming environment, for both customers and team members, in our shops. Our culture is one of inclusion and diversity.
Responsibilities
- Be the face of the branch, providing exceptional customer service to every guest, every time
- Quote, prepare work orders & invoices, and receive payment for all services provided
- Schedule and assign work orders to the appropriate team member
- Resolve customer requests in a timely and efficient manner
- Open and close the branch; utilizing closing procedures to ensure all daily financial records are accurate
- Perform all other duties as assigned
Qualifications
- State issued Driver's license and clean driving record
- Physical Requirements: Sitting/computer use for extended periods of time
Experience
We're looking for experienced CSRs who have experience in service advisor roles, sales, dealership environments, store sales, and experience with cars; additionally, all experience is welcome.
Benefits
We offer a comprehensive and customizable benefits package that includes medical, dental, vision, life insurance, 401K with company match, and much more.
Pay & Schedule
This role is full-time with a set schedule Monday-Friday. Competitive pay depending on experience.