Customer Service Representative

Responsibilities

• Answer all incoming phone calls according to script and schedule a sales appointment.
• Make outbound calls and schedule follow‑up contact if no appointment is made.
• Contact customers using scripts to schedule appointments for sales and service.
• Confirm scheduled appointments and post them on the appointment board in the BDC.
• Reschedule no‑show customer appointments.
• Follow up with the sales or service department to determine if an appointment was kept and record the outcome.
• Schedule future contact as needed.
• Purify and update customer changes in the database.
• Generate letters, postcards, and emails according to a pre‑determined timeline to automatically schedule follow‑up reminders.
• Contact customers based on current marketing initiatives.
• Respond to customer website requests.
• Contact internet customers via email and phone to schedule an appointment.
• Follow up on internet customer emails according to a pre‑determined timeline.
• Notify necessary departments when an appointment is scheduled.
• Assist with other duties as assigned.
• Meet or exceed monthly goals.

Requirements

• Previous automotive experience is NOT required; professional training will be provided.
• Experience in hospitality, call center, telemarketing, customer service, mortgage, financial, or insurance industries is highly encouraged.
• Applicants must be 18 years or older and authorized to work in the United States.

Benefits

• Competitive compensation plan.
• Employee‑owned company with free shares.
• Positive, family‑friendly atmosphere.
• Proven training program focused on employee success.
• Paid time off.
• Health, dental, and 401(k) benefits available.

Equal Opportunity Employer.