Customer Service Representative

About the role

The CX Support Representative 1 ensures customer satisfaction by providing timely, efficient, accurate, and friendly service via telephone, Skype, and email systems.

Responsibilities

• Receive incoming phone calls from clients and customers regarding delivery services, including billing issues, service issues, and scheduling issues.
• Place outbound calls, following a script, to provide delivery times or set delivery appointments.
• Communicate effectively with customers to maintain positive relationships.
• Apply problem-solving skills while working within company-provided guidelines.
• Handle order research and maintenance (ETAs, damages, cancel requests, delivery issues, scheduling issues, etc.).
• Process orders, updating internal specialized databases as well as client systems.
• Assist customers with scheduling, rescheduling delivery orders, and return orders.
• Conduct delivery surveys as required by the client.
• Perform other related duties as assigned.

Requirements

• High school diploma or equivalent.
• Previous customer service/call center and/or data entry experience preferred.
• Experience with warehouse management systems is helpful.

Skills

• Typing skills.
• Computer proficiency with MS Office (Excel, Outlook, and Word) and the internet.
• Highly detail-oriented with a positive attitude and excellent communication skills.
• Willingness to work in a challenging, fast-paced environment.
• Flexibility to work different shifts when necessary.

Pay

$17.25 / hour