Customer Service Representative

About the role

This Customer Service Representative role supports the Product Management team by managing day-to-day operational activities for assigned product portfolios or lines. Focuses on administrative facilitation, data management, internal coordination, and execution of pricing, LTA and quoting, and supply chain processes under the guidance of senior team members. Contributes to competitive pricing strategies, supplier collaboration, sales support, and overall supply chain efficiency by maintaining accurate product data, assisting with LTA and quote opportunities, and supporting product line objectives.

What You'll Do

• Own day-to-day product management process execution and operational support for assigned product portfolios, including data maintenance, pricing support, LTA and quote coordination, and issue resolution
• Support management of product portfolios to maintain service levels, accurate information, and drive incremental business opportunities
• Perform comprehensive product data management, including Ship & Debit and SPA maintenance and system entry, manufacturer quote entry in ePDS and supplier portals, customer quote master manipulation, and pricing import/export support
• Provide historic sales, inventory, on-order, and other reporting support for product performance analysis
• Maintain vendor part files, MOQ and leadtime data, and other master product information
• Address product data inquiries, pricing requests, and support sales team with product information while managing general internal and supplier inquiries
• Execute product management support activities and track progress to support product line goals, including assisting with product marketing and training materials
• Collaborate with internal stakeholders (Sales, Supply Chain) and suppliers to resolve product-specific pricing, availability, and operational issues
• Maintain system accuracy, monitor product health/metrics, and contribute to basic profitability and forecast reporting to support visibility into product performance
• Resolve product inquiries, pricing discrepancies, complaints, and service requests across assigned portfolios in a timely manner, escalating complex or high-impact matters to senior team members

What You Bring

• High school diploma or equivalent
• Experience in product support, sales support, pricing coordination, or a related administrative/sales role preferred
• Strong organizational skills with attention to detail and ability to manage multiple tasks in a fast-paced environment
• Excellent written and verbal communication skills for internal coordination and customer interactions
• Ability to work collaboratively in a team setting and follow established procedures and supervisory guidance
• Willingness to learn and adapt to product management strategies and best practices
• Flexibility to adapt to changing priorities in a fast-paced environment

Benefits

• Medical, dental, and vision insurance
• Flexible Spending Accounts (FSA)
• 401k matching
• Wellness activities
• Training and development opportunities

Schedule

Full Time

Special Requirements

U.S. Citizen, U.S. Permanent Resident (Green Card holder) or asylee/refugee status as defined by 8 U.S.C. 1324b(a)(3) required. This position requires access to information subject to ITAR and/or EAR compliance; applicants must provide documentation to verify U.S. person status.