Customer Service Representative

This franchise is independently owned and operated. All hiring decisions will be made by the franchise management.

About the role

A successful FASTSIGNS Customer Service Representative will be the initial contact with current as well as prospective customers, learn to prepare estimates, implement work orders, and ensure timely delivery of finished orders. You’ll enjoy being involved in daily team meetings, execute business and marketing plans, and be intimately involved in the success of the FASTSIGNS Center. Work with customers in numerous ways—email, telephone, in-person, and at their place of business—and build long-lasting relationships by turning prospects into long-term clients.

Responsibilities

• Initial contact with current and prospective customers
• Prepare estimates and implement work orders
• Ensure timely delivery of finished orders
• Participate in daily team meetings
• Execute business and marketing plans
• Engage with customers via email, telephone, in-person, and on-site visits
• Build long-lasting relationships by converting prospects into long-term clients

Requirements

• 2-3 years of retail or counter sales experience preferred
• High school diploma or equivalent
• Outgoing, responsive, eager to learn, and ability to build relationships
• Great listening and organization skills
• Ability to sit for long periods (4 hours or more)
• Ability to view a computer screen for long periods (4 hours or more)
• Ability to work under pressure to output high volume, high-quality work

Benefits

• Competitive pay
• Paid vacation and holidays
• Performance bonus
• Ongoing training opportunities

Pay

$19.00 - $21.00 per hour