Customer Service Representative

About the Role

As a FASTSIGNS Customer Service Representative, you will be the initial contact with current and prospective customers in our FASTSIGNS Center. You will work with customers through email, telephone, in-person visits, and at their place of business, building long-lasting relationships by turning prospects into customers and then into long-term clients.

The sign industry is dynamic and ever-changing, offering unique and highly customized projects ranging from small jobs to very large ones. You will never be bored, as every day presents new challenges and opportunities to grow your skills.

At FASTSIGNS, we pride ourselves on delivering the best customer service in the industry, regularly surveying customers to ensure continuous improvement. This role is a stepping stone for individuals seeking a career path and personal growth, not just an entry-level position.

Responsibilities

• Serve as the first point of contact for customers via email, phone, in-person, and on-site visits.
• Build and maintain long-term customer relationships by converting prospects into clients.
• Prepare estimates, implement work orders, and ensure timely delivery of finished orders.
• Participate in daily team meetings and execute business and marketing plans.
• Contribute to the success of the FASTSIGNS Center through active involvement in operations.

Requirements

• Outgoing, responsive, and eager to learn.
• Strong relationship-building skills.
• Excellent listening, documentation, and organizational abilities.
• Ability to thrive in a dynamic, ever-changing industry.

Benefits

• Extensive training programs (both online and in-person) as part of the industry-leading franchise network.
• Opportunities for personal and professional growth, including skill development and career advancement.
• Competitive pay and ongoing training opportunities.
• Work in a unique and exciting industry with diverse, customized projects.

This franchise is independently owned and operated. All hiring decisions are made by the franchise location.