Customer Service Representative

About the role

You will take ownership of customer resolution for Fabventure Travel’s Europe, Mediterranean, and Caribbean cruises, all-inclusive vacations, honeymoons, family trips, and groups. The role focuses on customer service representation within Europe travel support, ensuring owners, evidence, and next actions are clearly visible.

Responsibilities

• Coordinate, review, maintain, track, and own the customer service workflow, helping the team handle assigned requests, review case history, resolve routine issues, document commitments, and escalate complex cases with full context.
• Apply strong customer communication and follow-up to ensure resolution is accurate, secure, traceable, and ready for the next authorized teammate.
• Manage queues without losing track of exceptions, owners, or deadlines tied to customer service representation.
• Document decisions clearly so another teammate can follow the reasoning behind customer service actions.
• Use sound judgment in CRM, especially when escalation is required instead of assumption.

Success Measures

The role is successful when customer resolution becomes more reliable and repeated failure points are surfaced before they affect customers, partners, or teammates.

Schedule

Full-time, 100% remote within the United States.

Pay

Base salary: $38,000–$52,000 per year.