Customer Service Representative

We need to output only HTML fragment, using

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections when posting has real specific content. We must preserve all substantive info, not invent or summarize away detail. Remove boilerplate, navigation, legal, EEO, duplicated lines, application instructions. No Job ID etc. We need to parse the job posting. Given text: Job Type Full-time Description Compensation: Hourly Rate is based on a range of factors that include relevant experience, knowledge, skills, and other job-related qualifications. For the purpose of this role, the minimum opportunity is: $20 - $24 per hour Benefits Employee Discount on gasoline, and residential propane and oilEmployee discountsMedical, Dental, and Vision Insurance401K Retirement Plan with Company MatchPaid Time OffCompany Paid Life Insurance and Optional Life InsuranceShort-Term and Long-Term DisabilityCritical Illness and/or Accident Insurance Job Summary This position is accountable for providing Haffner’s customers with an outstanding, positive customer experience. Required Qualifications Minimum of 3 years of customer service experience, preferably in a call center environment.Minimum of 1 year experience in the Heating and Energy sector. Specific Responsibilities Provide outstanding, positive customer service to Haffner’s customers via telephone, email, and lobby visits.Answer initial and follow up calls from customers who have delivery, service, and technical support issues, with the ability to take full ownership of the issue from start to finish.Responds to inquiries by utilizing approved scripting and established SOPs to research and clarify desired information. Provides follow up when escalation or alternative solutions are required.Develop new business opportunities with existing customers by promoting company products and services.Maintains required documentation for new and existing customers.Input data/call documentation/notes into the company computer platform (i.e. Cargas) at the time of the interaction to keep each customer record updated.The ability to deal with the demand of fast paced and high-volume operation.Adheres to schedules and work time availability guidelines set forth by management.Supports Finance Department by making accounts receivable calls and processing statements.Performs other related duties, or duties that maximize the individual’s knowledge and contributions, at the discretion of the Customer Service Manager and Customer Service Site/Team Lead. Requirements Leadership, Education and Training Requirements: Absolute commitment to customer satisfaction, including timely issue resolution and proactive customer outreach.Concise, effective verbal and written communications skills, with strong conflict resolution abilities and the ability to empathize with customers.Ability to excel both individually and as part of a larger team.Capability to execute tactically by organizing multiple processes, and prioritizing duties, in a multitasking and rapidly changing work environment.Willingness to participate in mandatory training sessions that grow product knowledge and promote stronger customer satisfaction. Technical Requirements Prior customer service experience, particularly in a high-volume environment, preferred.For certain offices, availability to work varied shifts at peak times, including evenings and weekends.Proficient in MS Excel, Outlook, PowerPoint, and Word, as well as web-based applications. Job Environment While performing the duties of this job, the employee is regularly required to sit, stand, reach, and lift. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. About us: Haffner's: A Regional Leader Fueled by Family, Integrity, and Safety. At Haffner's, we're more than a company – we're a family. As a prominent wholesale fuel distributor in New England, we've established a strong presence, managing gas stations, convenience stores, car washes, and food service locations. Our renowned Haffner's brand operates across Massachusetts, New Hampshire, and Maine. We go beyond fuel distribution, offering heating oil, propane, and HVAC services to 45,000 customers across the region. Our commitment to integrity and safety is unwavering; it's in everything we do. We prioritize building relationships and consistently doing the right thing. Our culture thrives on growth, innovation, and excellence. As a part of our team, you'll contribute to our ongoing success, embracing the core values of "Fueled by Family," "Always do the right thing," and "Safety...In everything we do." Join us and be a part of a dynamic, forward-thinking organization that's shaping the future across diverse business markets. Haffner’s is committed to equal employment opportunity and providing reasonable accommodations to those with physical and/or mental disabilities. We value and encourage diversity and do not discriminate based on race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, change of sex or transgender status, or any other basis protected by federal, state, or local law. Haffner’s is committed to providing a safe work environment for all employees. HOPHP Salary Description $20 - $24 We need to extract sections: About the role (maybe Job Summary?), Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have: - Job Summary: "This position is accountable for providing Haffner’s customers with an outstanding, positive customer experience." That's a short sentence. Could be considered About the role? The instruction says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can map Job Summary to About the role. - Required Qualifications: Minimum of 3 years of customer service experience, preferably in a call center environment. Minimum of 1 year experience in the Heating and Energy sector. That's qualifications. - Specific Responsibilities: list of duties. - Requirements: includes Leadership, Education and Training Requirements and Technical Requirements. This could be split into Requirements and Skills? The instruction says we can have Requirements and Skills sections. We need to decide what goes where. The posting has "Requirements Leadership, Education and Training Requirements:" then bullet-like sentences. Then "Technical Requirements". Those could be considered Requirements (maybe both). Skills could be derived from technical requirements (proficient in MS Excel etc). But we must not invent sections if content is thin. We have specific content for technical requirements: "Prior customer service experience, particularly in a high-volume environment, preferred.For certain offices, availability to work varied shifts at peak times, including evenings and weekends.Proficient in MS Excel, Outlook, PowerPoint, and Word, as well as web-based applications." That's a mix of experience and shift availability and technical proficiency. Could be placed under Skills (technical skills) or Requirements. Since we have a Requirements section already (Leadership etc), we could put technical requirements under Skills. But we need to ensure we don't create a Skills section with placeholder text. We have actual content: proficiency in MS Office, web-based apps, availability for varied shifts, prior customer service experience in high-volume environment preferred. That's substantive. Thus we can have: - About the role (Job Summary) - Responsibilities (Specific Responsibilities) - Requirements (Leadership, Education and Training Requirements) - Skills (Technical Requirements) - Qualifications (Required Qualifications) - Benefits (list) - Pay (Compensation/hourly rate) - Schedule? Not explicitly given besides "availability to work varied shifts at peak times, including evenings and weekends." That's under technical requirements. There's no explicit schedule like full-time/part-time, shift details. The job type is Full-time mentioned at top. Could we create a Schedule section? The posting says "Job Type Full-time". That's schedule info. But we need to avoid creating a Schedule section if content is just "Full-time" maybe considered substantive? The instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state Job Type Full-time, which is schedule info. So we could include a Schedule section with "Full-time". However, we also have shift availability info under technical requirements. Might be better to put schedule info under Schedule section. The instruction says prefer a few substantive sections over many thin ones. Having a Schedule section with just "Full-time" might be thin but it's actual info. Could combine schedule info into About the role or Requirements? But they said use headings for those categories; we can include Schedule if we have real content. We have "Job Type Full-time". That's schedule. Also "availability to work varied shifts at peak times, including evenings and weekends." That's also schedule-related. So we could have Schedule section with those details. Pay: we have compensation: "$20 - $24 per hour". Also there is a line "HOPHP Salary Description $20 - $24". So we have pay. Benefits: list: Employee Discount on gasoline, and residential propane and oilEmployee discountsMedical, Dental, and Vision Insurance401K Retirement Plan with Company MatchPaid Time OffCompany Paid Life Insurance and Optional Life InsuranceShort-Term and Long-Term DisabilityCritical Illness and/or Accident Insurance We need to parse that into a list. The text seems garbled: "Employee Discount on gasoline, and residential propane and oilEmployee discountsMedical, Dental, and Vision Insurance401K Retirement Plan with Company MatchPaid Time OffCompany Paid Life Insurance and Optional Life InsuranceShort-Term and Long-Term DisabilityCritical Illness and/or Accident Insurance". Likely meant: Employee Discount on gasoline, and residential propane and oil; Employee discounts; Medical, Dental, and Vision Insurance; 401K Retirement Plan with Company Match; Paid Time Off; Company Paid Life Insurance and Optional Life Insurance; Short-Term and Long-Term Disability; Critical Illness and/or Accident Insurance. We'll create

• for each. Now we need to output only HTML fragment, no /, no markdown fences. We'll structure:

  About the role

  This position is accountable for providing Haffner’s customers with an outstanding, positive customer experience.

  Responsibilities

  • Provide outstanding, positive customer service to Haffner’s customers via telephone, email, and lobby visits.
  • Answer initial and follow up calls from customers who have delivery, service, and technical support issues, with the ability to take full ownership of the issue from start to finish.
  • Responds to inquiries by utilizing approved scripting and established SOPs to research and clarify desired information. Provides follow up when escalation or alternative solutions are required.
  • Develop new business opportunities with existing customers by promoting company products and services.
  • Maintains required documentation for new and existing customers.
  • Input data/call documentation/notes into the company computer platform (i.e. Cargas) at the time of the interaction to keep each customer record updated.
  • The ability to deal with the demand of fast paced and high-volume operation.
  • Adheres to schedules and work time availability guidelines set forth by management.
  • Supports Finance Department by making accounts receivable calls and processing statements.
  • Performs other related duties, or duties that maximize the individual’s knowledge and contributions, at the discretion of the Customer Service Manager and Customer Service Site/Team Lead.

  Requirements

  • Absolute commitment to customer satisfaction, including timely issue resolution and proactive customer outreach.
  • Concise, effective verbal and written communications skills, with strong conflict resolution abilities and the ability to empathize with customers.
  • Ability to excel both individually and as part of a larger team.
  • Capability to execute tactically by organizing multiple processes, and prioritizing duties, in a multitasking and rapidly changing work environment.
  • Willingness to participate in mandatory training sessions that grow product knowledge and promote stronger customer satisfaction.

  Skills

  • Prior customer service experience, particularly in a high-volume