Customer Service Representative

What You’ll Do

• Engage with customers via phone, email, and live chat to address inquiries, provide product information, and assist with problem resolution
• Provide technical support and Collaborate with the technical team to resolve complex technical issues and ensure prompt resolution
• Process customer orders, upgrades, and service requests accurately and efficiently
• Investigate and resolve customer complaints, concerns, and billing issues
• Stay informed and provide accurate and up-to-date information to customers regarding product features, specifications, and benefits
• Maintain detailed and accurate records of customer interactions, transactions, and case details

Who Thrives in This Role

• Self-motivated individuals driven to succeed in a busy environment
• Customer Service professionals who enjoy helping people and building relationships
• Problem solvers that are driven and maintain professionalism
• Strong communicators who can simplify technology for customers

Basic Qualifications

• A high school diploma or equivalent
• Proven experience in customer service or a related field
• Excellent communication and relationship-building skills
• Exceptional problem-solving skills and ability to handle challenging situations
• Technical aptitude and ability to understand and troubleshoot fiber optics-related issues
• A valid driver’s license and ability to travel if needed

Pay Range

Annual earning potential: $17 - $20 per hour

About Empire Fiber Internet

Empire Fiber Internet is one of the fastest-growing fiber optic Internet providers in the United States. Our award-winning network delivers ultra-fast Internet, TV, and phone services to residential and business customers, helping communities stay connected with reliable, future-ready technology.

Equal Employment Opportunity Commitment

Empire Fiber is an equal opportunity employer.