Customer Service Representative

What You’ll Do

• Serve as the primary liaison between A&E and customers
• Work safely in a fast-paced office environment
• Process and manage customer orders accurately and efficiently
• Respond to customer inquiries via phone, email, fax, or EDI systems
• Provide administrative support to the Customer Service team
• Maintain accurate records and ensure timely follow-up on requests
• Collaborate with internal teams to meet customer needs
• Perform additional duties as assigned based on business needs
• Interact professionally and respectfully with team members, vendors, and visitors

Required Qualifications

• Minimum of 1 year of customer service experience (textile industry preferred)
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong data entry and 10-key skills with good basic math ability
• Excellent verbal and written communication skills
• High attention to detail with strong organizational skills
• Self-motivated with the ability to manage multiple priorities
• Ability to work both independently and in a team environment

Why Join American & Efird?

• Stable, full-time schedule (Monday–Friday)
• Opportunity to work with a global leader in the textile industry
• Collaborative team environment
• Career growth potential

Additional Information: Must successfully complete drug screening and background check. E-Verify Employer.