Customer Service Representative

This opportunity is with a large, established manufacturer in the packaging and paper products industry, based in the Lansing, Michigan area. The company produces packaging materials used across a wide range of consumer and industrial supply chains. This role sits on the commercial side of the operation, supporting the sales team's day-to-day work with customers, order processing, and reporting.

Responsibilities

• Enter and verify customer orders received by phone, email, or other channels
• Process payments, including credit card authorizations, for customer orders
• Maintain and update customer account profiles and records
• Answer customer questions about products, pricing, and promotions
• Investigate and resolve order and inventory issues, escalating when needed
• Prepare and distribute sales tracking and monthly performance reports
• Compile data and materials to support sales presentations
• Communicate with customers and sales representatives to resolve order questions
• Print, assemble, and distribute completed orders within set timeframes
• Provide backup support to other customer service functions as needed

Requirements

• High school diploma or GED
• At least six months of related customer service or order processing experience
• Proficient in spreadsheet-based data tracking, reporting, and analysis
• Strong phone and email communication skills for direct customer contact
• Must be able to pass required background screening and work overtime as needed

Preferred Qualifications

• Three to five years of related experience in customer service, order entry, or sales support
• Experience with CRM or ERP-based order management systems
• Prior experience in a manufacturing, packaging, or business-to-business order environment
• Experience handling payment processing or credit card authorization for customer orders

Pay

$18.00 per hour

Schedule

8:00 AM to 4:30 PM, with occasional overtime as needed