Customer Service Representative

About the Role

This opportunity is with a major global manufacturer of materials science and technology products, supporting the optical fiber division. The role sits within the customer service organization, managing domestic and international customer orders and coordinating logistics to ensure fiber products move from plant to customer. You'll work across order management, shipping, and pricing functions, collaborating regularly with planning, quality, finance, and commercial teams worldwide.

Responsibilities

• Manage assigned domestic and international customer accounts to execute accurate, error-free transactions.
• Receive, validate, and enter customer orders using ERP order management systems (e.g., PeopleSoft or SAP).
• Create shipment bookings and logistics templates for export and international orders.
• Reference routing guides to select carriers and request quotes as needed.
• Maintain and create new process documentation for global customer service locations.
• Create and maintain purchase orders for third-party vendors, ensuring proper approvals.
• Follow detailed shipping processes for designated locations, including adherence to customs regulations.
• Track shipments to ensure on-time delivery and take corrective action when needed.
• Respond to customer inquiries within 24 hours regarding orders and product information.
• Build product and pricing knowledge to support quotes and customer recommendations.

Requirements

• Associate degree or equivalent relevant work experience.
• 2+ years of experience in customer service or a corporate environment.
• Strong attention to detail and organizational skills.
• Ability to multitask and prioritize across multiple customer accounts and projects.
• Strong verbal and written communication skills.

Preferred Qualifications

• Experience with PeopleSoft and SAP order fulfillment systems.
• Experience with Microsoft Excel, Teams, and SharePoint.
• Familiarity with international logistics or export/customs processes.

Pay

The pay rate for this position is $23.00/hr. Final pay is based on factors including experience, qualifications, and location.

About Elevait

Elevait Solutions was founded by veterans who believe that how you treat people is the only thing that truly matters in this industry. We're a team that supports you before, during, and after placement. We engage with the communities we work in, provide transparent communication, and ensure every placement is a good fit for both sides.