Customer Service Representative

About the role

Element Science is dedicated to creating a safer, healthier world by helping individuals manage sudden cardiac arrest. We are looking for passionate professionals to join our team.

Responsibilities

• Provide exceptional customer service to patients managing sudden cardiac arrest through our Jewel program.
• Ensure compliance with quality system requirements and good manufacturing practices.
• Build and train other assemblers on our products.
• Ensure completeness and accuracy of LHR documentation.

Requirements

Essential qualifications include:

• Bachelor's degree in a relevant field.
• Experience in customer service or manufacturing preferred.
• Strong communication and problem-solving skills.
• Ability to work independently and as part of a team.

Qualifications

Preferred qualifications include:

• Previous experience in healthcare or related fields.
• Knowledge of quality system requirements and good manufacturing practices.
• Proficiency in Microsoft Office.

Skills

Key skills required for this position include:

• Excellent interpersonal and communication skills.
• Strong attention to detail.
• Ability to handle stressful situations calmly and effectively.
• Strong organizational and time management skills.

Benefits

We offer a comprehensive benefits package including:

• 90% employer-paid medical, dental, and vision insurance.
• Company-paid basic life, AD&D, and disability insurances.
• Flexible Savings Account (FSA), Healthcare Savings Account (HSA), and Dependent Care Account (DCA).
• Voluntary benefits such as critical illness, hospital indemnity, accident, and disability insurances.
• A 401(k) retirement plan.
• Stock options.
• Commuter subsidy.
• Employee Assistance Program (EAP).
• Pet insurance.
• Competitive paid time off.
• Paid holidays.
• Paid parental leave.

Pay

Compensation is commensurate with experience and qualifications.

Schedule

The schedule is flexible to accommodate the needs of the employee and the business.