Customer Service Representative
About the role
Kapsch is one of Austria's most successful global technology companies. With its comprehensive ITS (Intelligent Transportation Systems) portfolio, Kapsch is actively addressing the challenges of the present and the future with intelligent mobility solutions in a wide range of application areas. As a family-owned company founded in 1892 and headquartered in Vienna, Kapsch can look back on 130 years of experience with the future. This is an onsite, office-based position, and remote worker options are not available. This is a full-time opportunity, so we are looking for candidates who are able to work an 8-hour shift within our operating hours of 8:00 am – 6:00 pm Monday to Friday. All Reps will also be part of a rotating once a month Saturday shift from 9:00 am – 1:00 pm. This is not permanent. Bilingual preferred, but not required. All new hires will participate in formal job training. Formal call center experience is not required.
Responsibilities
- Serves as the first point of public contact for all customer service issues.
- Respond to calls from the public and provide general information and service regarding the PROGRAM.
- Maintains a thorough knowledge and understanding of the customer service center and PROGRAM operations to assist customers and resolve problems.
- Process credit card and e-check payments for replenishment or violation payments
- Open cases for unsolved customer inquiries.
- Handle customer complaints