Customer Service Representative

Responsibilities

• Aid the outside sales team in achieving monthly, quarterly, and annual sales & financial goals set by the Regional Sales Manager.
• Service an existing customer base with questions and concerns, and continue to expand current sales orders and requests.
• Sell current products by developing and implementing marketing/business strategies, using current market trends with both inside and outside sales teams.
• Make scheduled sales calls to determine active, inactive, and prospective accounts during downtime.
• Develop and maintain positive relationships with all established accounts.
• Use of CRM system and marketing platforms to track calls and activities performed.

Qualifications

• 3+ years of customer service experience required, and the ability to meet & exceed target goals.
• A BA in Business, or another related field, is preferred but not required.
• Experience working in the industrial or manufacturing industry is preferred.
• Proficiency with Microsoft Office products is required.
• Highly organized, with the ability to work independently.
• Ability to thrive in a fast-paced environment.
• Ability to multi-task and prioritize multiple projects simultaneously.

Benefits

Echelon Supply and Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.