Customer Service Representative

About the role

This position is ONSITE Monday–Friday 8:00 am–4:30 pm at our Omaha, NE Eaton facility. As part of the Customer Service team, you will support the organizational unit through order entry, shipment coordination, and written and oral communication with internal and external Eaton customers. You will help maintain and support data for plant monthly financial goals, schedule customer orders, provide timely updates to stakeholders, assist in maintaining OTP/AWSD plant metrics, and help prepare or revise ISO work instructions. You will also provide backup for other Customer Service positions within the local department as needed.

Responsibilities

• Perform customer service functions for assigned product lines, including routine order maintenance, accurate and timely order updates for internal and external stakeholders, scheduling/rescheduling of orders, supporting customer visits, and advocating for the customer within the plant.
• Create and maintain online order folders to facilitate plant and customer record keeping.
• Process and/or distribute Vista/SAP change notices to appropriate personnel; reject/approve change notices related to order system maintenance such as address changes, shipping methods, do-not-ship-before requirements, and progress billing.
• Provide backup for other customer service roles within the team.
• Champion Customer Satisfaction Metrics (OTP/AWSD) to drive accurate monthly reporting to the sales organization.
• Reschedule orders in a timely manner to maintain accurate schedules.
• Schedule aftermarket parts orders and other specified product line orders based on capacity constraints and customer needs using ERP systems such as AS400 and CRM tools.
• Create and update monthly forecast data for specific product lines to support monthly accounting sales forecasts within the plant.
• Attend weekly production meetings to facilitate real-time bilateral communication between manufacturing and customers.
• Act as the voice of the customer to ensure their needs are addressed throughout the order life cycle.
• Maintain customer order information within company ERP and CRM systems accurately; assist in developing new work schedules for delayed shipments.
• Work with engineering/drafting departments to maintain and communicate order milestones (e.g., drawing schedule dates and expectations).
• Responsible for physical and digital 5S activities.
• Participate in all assigned plant-specific MESH training activities.

Qualifications

• Associate degree from an accredited institution in business or a related field, or pursuing an associate degree with a graduation date of December 2026 in business or a related field.
• Experience in a manufacturing/operations environment.
• Active-Duty Military Service member candidates are exempt from the geographical area limitation.
• Eaton will not consider applicants for employment immigration sponsorship or support for this position.

Preferred Qualifications

• 3 years of experience working in an industrial manufacturing environment.
• 1 year of experience in SAP or other ERP systems.
• Experience making process improvements.
• 1 year of experience in expediting/scheduling and order fulfillment.

Skills

• Proficient in Microsoft Office suite (Outlook, Word, Excel, etc.).
• Effective written and oral communication skills.
• Proficient time management skills; ability to work within cross-functional teams; ability to drive for results independently; strong multitasking skillsets.

Pay

The expected annual salary range for this role is $56,000 – $83,000. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.