Customer Service Representative

Responsibilities

• Establishes, retains, and deepens relationships with new and existing clients.
• Provides quality service to internal and external clients through effective and professional written and verbal communication.
• Processes teller transactions and balances cash accurately and efficiently.
• Solves basic service issues by maintaining a developed working knowledge of basic bank products and services while referring more complex requests to appropriate colleagues or departments.
• Possesses strong knowledge of the platform and teller systems.
• Proactively and reactively contacts clients to identify additional banking needs to strengthen client relationships and meet cross-sell goals.
• Serves as the main point of contact for client problem resolution.
• Complies with policies, procedures, rules and regulations, and completes training requirements as warranted for the position.

Requirements

• High School Diploma or equivalent.
• 1 year cash handling.
• 2 years Platform/Opening/Servicing/Closing Accounts or equivalent internal EagleBank branch banking.
• Knowledge of Platform and Teller system.
• Exhibits professionalism with internal and external customers.
• Knowledge of deposit products and services.
• Knowledge of banking regulations, policies, and procedures.
• Basic knowledge of MS Office products.

Benefits

• Maternity and parental leaves.
• Wellness discounts.
• Healthcare premium sharing.
• Employer funding in your HSA account.
• 100% 401(k) matching up to 4%.

Pay

The minimum and maximum projected hourly pay for this position is: $20.05 to $28.26.

Schedule

The success of this position is reliant on face-to-face interaction and requires 100% on-site work.