Customer Service Representative

At DXP, we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908, DXP has been dedicated to delivering the highest quality of customer service through expertise in the products we distribute and the technical services we perform, fostering individual pride and company spirit. Throughout your career with DXP, we encourage and empower you to take an active role in identifying and driving your development, ensuring confidence in your ability to achieve ongoing success.

Responsibilities

• Respond to customer inquiries via phone, email, or face-to-face interactions regarding company products and services, ensuring timely and accurate responses.
• Problem-solve customer issues with effective solutions that comply with company policies.
• Check availability of stock and shipping dates.
• Quote prices, fill orders to customer specifications, and process sales data via computer, maintaining high accuracy and attention to detail.
• Assist the outside sales team by preparing price quotes and sourcing products.
• Communicate and coordinate with colleagues as necessary to resolve customer requests or enhance understanding of customer needs.
• Maintain a positive and empathetic attitude toward customers at all times.

Requirements

• Excellent communication and interpersonal skills.
• Enthusiastic and able to work independently.
• Prior inside sales or customer service experience.
• Data entry skills, organization, multitasking, and customer focus.
• Strong problem-solving aptitude and initiative.
• Detail-oriented with a focus on providing outstanding customer service.
• Able to collaborate with a team.
• Capacity to stay calm under pressure and handle stress effectively.
• Regular in-person attendance required.
• High school diploma or GED.
• Able to lift and maneuver up to 50 lbs. and safely use lifting equipment if needed.

Benefits

• Comprehensive benefits package for full-time regular employees (minimum 30 hours per week), including medical, dental, and vision.
• Flexible spending account.
• Paid holidays.
• Life and disability insurance.
• Additional supplemental benefits.
• Eligibility to participate in the 401(k) plan.

Schedule

Normal in-person business hours, Monday–Friday, 7:00 AM–5:00 PM.