Customer Service Representative

About the role

DOGA has more than 60 years of experience in the development and production of automotive components. With affiliated companies in Italy, USA, Mexico, Brazil, China, India and Morocco we sale our products to more than 70 countries and operate in multiple markets, including industrial vehicles, buses, trains, agriculture and construction machinery, boats, motorcycles and passenger cars. Join a growing global organization and kick‑start your career in customer service! DOGA is seeking an enthusiastic Customer Service Representative to support our Logistics team and report directly to the Supply Chain Manager. This is an excellent opportunity to build experience in a dynamic, fast‑paced environment while working alongside a supportive team.

What You'll Do

• Serve as the primary point of contact for customers, managing inquiries, orders, and delivery needs with professionalism and care.
• Investigate and resolve order or delivery issues promptly to maintain high customer satisfaction.
• Review customer quotes for accuracy—pricing, MOQs, purchasing requirements—and cross‑check all information.
• Create and maintain accurate "ship‑to" details and part cross‑references in SAP.
• Enter customer orders and verify delivery schedules.
• Upload and update customer material schedules on external customer portals.
• Review customer forecasts, identify changes, and update internal systems.
• Proactively utilize SAP to ensure data accuracy and collaborate with DOGA IT to resolve system‑related concerns.
• Maintain organized, accurate documentation in line with company standards.

What You Bring

• Experience with SAP or other ERP systems is a plus.
• High School Diploma required; Associate or Bachelor's degree preferred.
• 2–3 years of customer service experience, ideally in distribution, logistics, or manufacturing.
• Fluency in English.
• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams).
• Strong problem‑solving skills, organization, and communication abilities.

What We Offer

• Health and Dental Insurance starting Day 1 — no waiting period.
• 401(k) with 4% company match after 3 months.
• Company‑paid Life Insurance, Short‑Term Disability, and Long‑Term Disability.
• Competitive starting salary of $55,000, based on experience.