Customer Service Representative

About the role

The Customer Service Representative will support the outside sales team, operations team, and customers with prompt service, accurate order entry, on-time delivery of product, and effective issue resolution when necessary.

Responsibilities

• Evaluate customer requests for sales opportunities
• Manage customer orders and quotation files with 100% accuracy
• Coordinate and expedite customer orders, ensuring customer requirements are understood and customers are kept informed of relevant issues
• Maintain a proactive approach to customer complaints, requests to expedite, and any other customer issues
• Work closely with sales team and dispatch team to facilitate flow of information regarding quotes, quality issues, deliveries, prospective accounts, competitors, and customer feedback
• Provide feedback reports to the Main Office and Supervisor regarding customer contacts
• Learn and operate CRM (Microsoft Dynamics) with comfort and clarity
• Follow-up on customer quotations
• Operate in accordance with company policy and procedures

Requirements

• Exceptional customer service skills and great personality
• Excellent written and verbal communication skills
• Ability to prioritize work and apply independent judgement
• Basic email and PC functions
• Advanced proficiency in Microsoft Office (Excel)
• Knowledge of common business practices relating to the purchase, pricing, terms, shipment, taxes, and payment for products and services
• Ability to learn and retain product-specific information and utilize it to position features and benefits to customers
• Self-motivated and results-oriented, competitive with strong organizational and interpersonal skills and a proven successful sales record
• Oil + Gas industry experience a plus
• 3+ years’ experience in Customer Service or related field