Customer Service Representative

About the role

DAP is a market-leading manufacturer, innovator, and marketer of home repair and construction products, including caulks, sealants, spray foam insulation, adhesives, and patch and repair products. As part of RPM International Inc., a $7.3 billion multinational company, DAP serves professional painters, remodelers, builders, and do-it-yourselfers through 60,000 retail outlets across North America and the world.

Responsibilities

• Engage with sales reps and B2B customers via various methods, addressing inquiries, concerns, and requests in a timely and professional manner.
• Assist customers in the USA and Canada with order status, shipment tracking, and processing returns or exchanges.
• Troubleshoot and resolve order issues, collaborating with internal teams to ensure swift resolutions.
• Document all customer interactions and maintain accurate records in our system.
• Proactively identify opportunities to enhance the customer experience and contribute to process improvements.

Requirements

• High school diploma or equivalent.
• Effective communication skills, both verbal and written.
• Ability to work under pressure while remaining positive and focused.
• Strong problem-solving skills and the ability to think quickly and creatively.
• Ability to multi-task, prioritize work, and handle tasks with a sense of urgency.
• Familiarity with PC systems for order placement, pricing, distribution, and retrieving customer/order/product information.
• SAP experience is a plus.

Schedule

This role operates on a standard schedule of 8:30 AM – 5:00 PM.

Benefits

• Comprehensive benefits package, including 401(k) with company match and pension.
• Paid parental leave.
• Competitive health insurance rates.
• Employee stock purchase plan.
• Tuition reimbursement.
• Free wellness programs.

DAP fosters a collaborative and rewarding work environment that empowers associates to succeed and supports continuous professional growth.