Customer Service Representative

About the role

At First Choice Coffee Services, we’re on a mission to fuel workplaces across the nation with unbeatable customer service and top-quality office coffee solutions. For nearly 50 years, we've proudly served businesses throughout the U.S., delivering premium coffee experiences right to their break rooms. We're currently seeking a Customer Service Representative to join our growing team in a fast-paced, team-oriented environment.

Responsibilities

• Process incoming calls and emails, including customer orders submitted by telephone, email, and fax.
• Relay all customer concerns and requests related to products, services, and equipment to the appropriate Daiohs team members in a timely fashion.
• Generate daily manifests for Route Drivers and Service Technicians using the Company’s specialized computer software.
• Check in with Route Drivers at the end of the workday and reconcile all customer funds received during deliveries.
• Dispatch Service Technicians to respond to repair calls and coordinate service installations.
• Make regular calls to accounts with outstanding balances and assist in maintaining accounts receivable over 60 days and attrition at five percent or less.
• Process and apply payments to customer accounts.
• Communicate sales leads to appropriate branch personnel.
• Provide backup support with daily sales reports, bank accounts, and month-end processes in supervisor’s absence.
• Keep records of customer interactions, process customer accounts, and file documents.
• Develop and demonstrate thorough knowledge of the Company’s products, services, and pricing structure.
• Solicit sales from customers during promotions.

Requirements

• High school diploma or equivalent.
• At least 1 year of office experience.

Benefits

• Starting hourly rate of $19.00 and $21.00.
• 401(k) and company matching.
• Medical, Dental, and Vision Insurance.
• Employee Assistance Program.
• Flexible Spending Account.
• Life insurance.
• Paid vacation and sick time.
• 9 paid holidays.