Customer Service Representative

About the role

First Choice Coffee Services is seeking a Customer Service Representative to join our growing team. For nearly 50 years, we've proudly served businesses throughout the U.S., delivering premium coffee experiences right to their break rooms. We're on a mission to fuel workplaces across the nation with unbeatable customer service and top-quality office coffee solutions.

Why join us

• Be part of a trusted, established company
• Enjoy a supportive, team-oriented work culture
• Take pride in helping businesses stay fueled and focused

What you'll be doing

• Processes incoming calls and emails, including customer orders submitted by telephone, email, and fax
• Relays all customers concerns and requests related to products, services, and equipment to the appropriate Daiohs team members, in a timely fashion
• Generates daily manifests for Route Drivers and Service Technicians using the Company's specialized computer software
• Checks in with Route Drivers at the end of the workday and reconciles all customer funds received during deliveries
• Dispatches Service Technicians to respond to repair calls and coordinates service installations
• Makes regular calls to accounts with outstanding balances and assists in maintaining accounts receivable over 60 days and attrition at five percent or less
• Processes and applies payments to customer accounts
• Communicates sales leads to appropriate branch personnel
• Provides backup support with daily sales reports, bank accounts, and month-end processes in supervisor's absence
• Keeps records of customer interactions, processes customer accounts, and files documents
• Develops and demonstrates thorough knowledge of the Company's products, services, and pricing structure
• Solicits sales from customers during promotions

Requirements

• High school diploma or equivalent
• At least 1 year of office experience required

Benefits & pay

• Starting hourly rate of $18.00 - $21.00
• 401(k) and company matching
• Medical, Dental and Vision Insurance
• Employee Assistance Program
• Flexible Spending Account
• Life insurance
• Paid vacation and sick time
• 9 paid holidays