Customer Service Representative

About the role

We're looking for a Customer Service Representative to join our dynamic team at First Choice Coffee Services. Our goal is to provide exceptional service and quality office coffee solutions to businesses across the nation.

Responsibilities

• Processes incoming calls and emails, including customer orders submitted by telephone, email, and fax.
• Relays customer concerns and requests related to products, services, and equipment to the appropriate Daiohs team members.
• Generates daily manifests for Route Drivers and Service Technicians using the Company’s specialized computer software.
• Checks in with Route Drivers at the end of the workday and reconciles all customer funds received during deliveries.
• Dispatches Service Technicians to respond to repair calls and coordinates service installations.
• Makes regular calls to accounts with outstanding balances and assists in maintaining accounts receivable over 60 days and attrition at five percent or less.
• Processes and applies payments to customer accounts.
• Communicates sales leads to appropriate branch personnel.
• Provides backup support with daily sales reports, bank accounts, and month-end processes in supervisor’s absence.
• Keeps records of customer interactions, processes customer accounts, and files documents.
• Develops and demonstrates thorough knowledge of the Company’s products, services, and pricing structure.
• Solicits sales from customers during promotions.

Requirements

• A high school diploma or equivalent.
• At least 1 year of office experience required.

Benefits

• Starting hourly rate of $17.00 - $21.00
• 401(k) and company matching
• Medical, Dental and Vision Insurance
• Employee Assistance Program
• Flexible Spending Account
• Life insurance
• Paid vacation and sick time
• 9 paid holidays

Pay

• $17.00 - $21.00 per hour

Schedule

• Hourly wage schedule