Customer Service Representative

About the role

We are partnering with a global leader in water, hygiene, and infection prevention solutions to find a Customer Service Representative for their King of Prussia, PA office. This organization supports industries including life sciences, bioprocessing, and pharmaceutical manufacturing, delivering critical products and services that help customers operate safely and efficiently. This is an excellent opportunity to join a highly engaged team supporting the Purifications, Bioprocessing, and API business lines in a fast-paced, collaborative environment.

Job Description

This role operates on a hybrid schedule, with three days per week onsite in King of Prussia, PA. The hybrid schedule begins after an initial training period of at least four weeks onsite.

What You Will Do

• Provide exceptional customer service by communicating within established service levels to internal and external customers via email and phone.
• Manage orders through the entire life cycle, from order entry to invoice.
• Collaborate with key members of Sales, supply chain, finance, and regulatory/compliance teams to ensure order fulfillment.
• Arrange appropriate logistics when necessary, including shipping and tracking.
• Proactively mitigate customer service issues and escalate to the Customer Service Manager when appropriate.
• Handle high-volume email communications in a fast-paced environment.
• Provide exception management, such as ensuring credit issues are resolved.
• Work collaboratively with a team while also operating independently as a self-motivated, proactive problem solver.

Qualifications

• Required Qualifications:
• - Bachelor's degree, OR a high school diploma with 2 years of robust customer service experience
• - Excellent written and verbal communication skills
• - Strong attention to detail and document organization skills
• - Proficiency with Microsoft Word, Excel, and Outlook
• - Self-motivated, results-oriented, and proactive mindset
• - Ability to work onsite in King of Prussia, PA on a hybrid schedule (3 days per week) following the initial training period
• - Background in science (chemistry, chemical engineering, or related field)
• - Understanding of chemistry or other sciences
• - Experience with SAP, EBS, or other ERP systems
• - Advanced Excel skills

Benefits

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family's needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.

How to Apply

To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we've reviewed your application details, a recruiter will reach out to you with next steps!

Equal Opportunity Statement

Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you.