Customer Service Representative

About the role

We are actively seeking talented individuals to join our customer service team, where you’ll play a key role in delivering exceptional service while honing your leadership potential. Ideal candidates are eloquent writers, superb verbal communicators, and thrive in data entry tasks. You’ll assist customers, manage inquiries, and contribute to a smooth, efficient workflow with opportunities to grow into leadership positions.

Responsibilities

• Monitor and process customer messages via calls, email, and online inquiries and enter them into company CRM for tracking and reporting purposes
• Contact customers via phone and email to clarify information and details regarding messages and complaints and to help establish resolutions for any outstanding issues
• Coordinate with internal staff including sales, GMs, PCs, and installation team to ensure all customer requests and complaints are addressed and resolved in a timely manner

Qualifications

• Previous receptionist, data entry, customer service, or call center experience is preferred, but not required
• Must be able to manage high call volume (100 calls minimum)
• Proficiency in Microsoft Office, email, email scheduling tools, internet, and internet-based applications
• Excellent time management skills, ability to multi-task and prioritize work, and maintain self-direction in a fast-paced environment
• A creative mind, with the ability to suggest improvements
• English and Spanish bilingual preferred

Benefits

• Medical, Dental, Vision, HSA, Life Insurance, Disability Coverage, and Pet Insurance
• 401(k), Employee Assistance Program (EAP), UHC Rewards, Rally Health, and One Pass Select
• Paid professional development, leadership training, and relocation opportunities nationwide
• 80 hours of PTO, 6 paid holidays, and Volunteer Paid Time Off (VPTO)

Location: Austin, TX (ONSITE)
Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Compensation: $22.00 – $24.00/hour