Customer Service Representative

Responsibilities

• Answer phone calls.
• Set up service calls in Service Titan.
• Make outbound phone calls to prospective Membership customers.
• Assist service department with day-to-day responsibilities.
• Process credit card payments as needed.
• Acknowledge and resolve customer complaints.
• Respond promptly to customer inquiries.
• Promote effective communication throughout all levels of the customer service function.
• Follow up with owners and service managers to progressively update the position to better fit company needs.
• Assist in any other tasks requested by supervisor based on business needs.

Requirements

• High school diploma.
• Formal customer relations and telephone training desirable.
• Computer literate; knowledge of Microsoft Windows desirable.
• Ability to work with computerized dispatching, spreadsheets, and databases, as well as good data entry skills.
• Strong interpersonal skills and ability to attract, keep, and motivate skilled and valued employees.
• Salesmanship and promotion skills; ability to seek and bring in additional service business.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.