Customer Service Representative

Business Unit Cubic Transportation Systems – Cubic delivers technology solutions in transportation to simplify daily journeys and supports defense capabilities that promote mission success and safety for those who serve. The company operates through Cubic Transportation Systems (CTS) and Cubic Defense (CD).

About the role

The Customer Service Representative (CSR) serves as the primary point of contact for customers in a call‑center environment. This role is responsible for delivering exceptional service, managing transactions, resolving inquiries, and ensuring adherence to company policies, service standards, and performance metrics.

Responsibilities

• Respond to incoming customer calls promptly and courteously to ensure a positive service experience.
• Process customer transactions, including payments, refunds, and account updates, with accuracy and professionalism.
• Accurately document customer interactions, transactions, and relevant data in the system to maintain high data integrity.
• Address customer questions, troubleshoot issues, and escalate complex cases when necessary to ensure timely and effective resolution.
• Provide clear and accurate information regarding products, fare media, programs, and related services.
• Ensure compliance with company policies, regulatory requirements, and internal procedures, including proper recordkeeping.
• Meet or exceed established KPIs, including call handling time, first‑call resolution, and transaction accuracy, while maintaining superior service quality.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience, preferably in a call center, retail, or high‑volume service environment, is strongly preferred.
• Strong communication, problem‑solving, and interpersonal skills with the ability to manage challenging situations professionally.
• Proficiency in computer systems and data entry; experience using CRM or call center platforms is a plus.
• Availability to work extended hours, weekends, or holidays based on business needs.

Pay

Pay range: $14.19 – $19.00, plus benefits. The range is a general guideline and not a guarantee of compensation; final offers consider responsibilities, education, experience, skills, internal equity, market data, and any applicable bargaining agreements.

Benefits

Benefits are provided as part of the employment package.

Cubic is committed to creating an inclusive workplace and welcomes applications from people of all backgrounds.