Customer Service Representative

About the role

Our client is seeking a Customer Service Representative to provide exceptional support to customers and business partners in a fast-paced logistics environment. This role is responsible for handling customer inquiries, resolving delivery-related issues, monitoring shipments, and ensuring accurate documentation while delivering a high level of customer service.

Responsibilities

• Provide timely and professional customer support via phone and email, responding to inquiries from customers and business partners.
• Resolve customer concerns and complaints by researching issues, identifying solutions, and ensuring a positive customer experience.
• Monitor delivery routes and shipment progress, proactively communicating updates and addressing potential delays.
• Process delivery order changes, cancellations, and other service requests while maintaining accuracy within internal systems.
• Scan and verify haul-away pods and supporting documentation to ensure compliance and accurate recordkeeping.
• Collaborate with internal teams to troubleshoot delivery and transportation issues, ensuring timely resolution.
• Maintain accurate records of customer interactions and transactions while meeting service level expectations.

Qualifications

Required:

• Proficiency with Microsoft Office Suite, including Excel, Word, and PowerPoint.
• Strong communication, customer service, and problem-solving skills.
• Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
• Excellent organizational skills with strong attention to detail.

Preferred:

• High school diploma or GED.
• At least one year of customer service, call center, or logistics/customer support experience.

Pay & Schedule

• Pay: $23.50/hour
• Schedule: Monday–Friday, 7:00am–3:30pm
• Location: Santa Clara, CA 95050