Customer Service Representative
CRG · Santa Clara, CA · 1 mo ago
OTHR$24.5/hrContract
Location: Santa Clara, CA 95050
Responsibilities
- Assist customers and business partners by phone and email
- Handle customer complaints professionally and calmly
- Identify and resolve customer issues and concerns
- Monitor delivery routes and track progress
- Scan haul-away pods and verify required stamps
- Process delivery order changes and cancellations
- Day‑shift training for at least 1 week
Requirements
- Experience using Microsoft Office, including Word, Excel, PowerPoint, and MS Project
- High school diploma or equivalent preferred
- At least 1 year of related experience, preferably in a call center or customer service environment
- Strong customer service and problem‑solving skills
- Excellent multitasking and organizational abilities
- Ability to work well under pressure and provide effective solutions
Pay
$24.50/hour
Schedule
Monday–Friday, 3:00 PM–11:30 PM