Customer Service Representative

Description

We are a family-oriented Midwest based company; with locations in Wisconsin and Minnesota. We have a need for a Customer Service Representative. The Customer Service Representative provides superior service to customers by accurately processing orders through system and proactively monitoring and communicating customers' anticipated requirements by utilizing excellent, in-depth knowledge of Crane services. Our mission is to help customers succeed. To achieve our mission, we’ve instilled a culture and environment that encourages new ideas, promotes experimentation, and inspires innovation. Crane Engineering team members impact the organization’s success and are recognized for creating “WOW!” customer experiences.

Demonstrates and promotes Crane’s core values

• Act with Integrity and Respect
• Foster Teamwork
• Focus on the Customer
• Strive for Excellence and Innovation
• Project Passion and Energy
• Have Fun

What You Get To Do

• Demonstrates and promotes Crane’s core values (Act with Integrity and Respect, Foster Teamwork, Focus on the Customer, Strive for Excellence and Innovation, Project Passion and Energy and Have Fun).
• Demonstrates and promotes Crane’s core values (Act with Integrity and Respect, Foster Teamwork, Focus on the Customer, Strive for Excellence and Innovation, Project Passion and Energy and Have Fun).
• Demonstrates and promotes Crane’s core values (Act with Integrity and Respect, Foster Teamwork, Focus on the Customer, Strive for Excellence and Innovation, Project Passion and Energy and Have Fun).

Requirements

• Associate’s degree in a related field; one-year related experience or knowledge with distribution services and/or service operations.
• Displays an ability to learn rapidly and adapt quickly to changing situations.
• Highly skilled at multi-tasking and is reliable in meeting schedules and deadlines.
• Works well in cooperation with others for the benefit of the organization.
• Ability to effectively perform the duties and responsibilities of the position.
• Ability to manage difficult or emotional customer situations.
• Ability to understand gross margin percentages and how invoices are processed from vendors and to customers and how they tie into Crane’s success.
• Maintains confidentiality.
• Speaks clearly and persuasively in positive or negative situations.
• Writes clearly and informatively and edits work for spelling and grammar.
• Excellent customer service skills (friendly, courteous and helpful).
• Ability to write reports, business correspondence and procedure manuals.
• Working knowledge of Microsoft Word and Excel.

Benefits and Team Member Perks

• Positivity, cohesiveness and celebrating a job well done!
• Competitive compensation and benefits structure within a values-driven culture
• Work-life balance; generous paid time off program including paid holidays; ability to participate in Flexible Workplace arrangement
• Comprehensive health insurance coverage
• 401k with generous company match
• Intuitive health and wellness program that rewards participation
• Community involvement and volunteering opportunities
• Career advancement through our Career Tracker program
• Continuous learning through our talent learning management system – Crane University
• Full time position, 40 hours per week.

Pay

Not specified

Schedule

Not specified