Customer Service Representative

Position Overview

As a Customer Service Representative, you will be the first point of contact for customers, assisting them with their vehicle service contract inquiries. You’ll handle inbound calls, resolve issues, and provide information in a professional and friendly manner.

Key Responsibilities

• Answer inbound calls and respond to customer inquiries regarding vehicle service contracts
• Aid customers with policy details, coverage options, claims, and billing questions
• Provide accurate information and resolve customer concerns efficiently
• Document customer interactions in our system and follow up as necessary
• Maintain a high level of professionalism and empathy when handling customer concerns
• Approach each and every interaction with superior listening skills
• Maintain accurate and detailed records of all customer interactions

Why Work with CoverageX?

• Competitive salary and performance bonuses
• Opportunities for career growth and advancement
• Comprehensive training and ongoing support
• Friendly and dynamic work environment
• Innovative Work Environment: Encourages fresh ideas, out-of-the-box thinking, and provides the resources needed to implement them

Qualifications

• Strong communication and problem-solving skills
• Ability to handle a high volume of calls while maintaining excellent customer service
• Detail-oriented and able to work independently
• 1+ years’ experience in a customer service role (call center experience preferred)
• Basic computer skills and familiarity with CRM systems
• Ability to work designated hours of operation
• Adheres to service and operational standards established including quality, productivity, and punctuality