Customer Service Representative

Role Overview The Customer Service Representative manages patient and healthcare provider inquiries, resolves service requests, and maintains accurate medical records within a laboratory services setting. Key Responsibilities Handle inbound and outbound calls and internet inquiries related to products and services.Notify clients of test results accurately and promptly.Review test forms for accuracy and report discrepancies.Research complex issues across multiple databases.Ensure HIPAA compliance in medical record management and CRM data. Qualifications & Skills High school diploma or equivalent.At least 3 months of customer service experience.Proficiency in Microsoft Office programs.Strong written and verbal communication skills.High attention to detail and ability to multitask.Ability to work independently and collaboratively.