Customer Service Representative

About the Role

This role is designed to support the transition to a new ordering platform, ensuring adoption and effective use across more than 30 Operating Companies (OpCos), sales teams, and customer groups. Telephone availability and inbound customer call handling are essential functions. The Customer Service Representative is expected to report to work as scheduled, remain available and actively working during scheduled hours, and participate in assigned telephone coverage. Employees must accept and manage inbound customer telephone calls when assigned to phone coverage and maintain the level of telephone availability needed to support department staffing and customer service requirements. The essential functions of the position must be performed, with or without reasonable accommodation.

Responsibilities

• Drive adoption of the new ordering platform by engaging directly with customers, sales teams, and OpCos.
• Utilize reporting tools to identify usage gaps, track engagement, and analyze trends.
• Execute follow‑up actions to close usage gaps, including direct outreach and support.
• Provide hands‑on assistance and guidance to customers and sales representatives on how to navigate and effectively use the new platform.
• Investigate and understand the reasons behind non‑usage or low adoption, and collaborate with internal teams to remove barriers.
• Communicate feedback from users to internal stakeholders to support continuous improvement of the platform and process.

Requirements

• 1+ years of Customer Service experience in a high‑volume call center environment.
• Must be able to complete a typing test with a score of 40 WPM or better.

Skills

• Excellent communication skills.
• Ability to add/subtract two‑digit numbers and to multiply/divide with 10’s and 100’s.
• Ability to solve practical problems and deal with a variety of concrete variables.
• Ability to perform detailed data entry work accurately and efficiently within deadlines.
• Intermediate computer skills, knowledge of Microsoft Office programs, and proficient typing ability.

Benefits

• Day 1 Health & Wellness Benefits
• Employee Stock Purchase Plan
• 401K Employer Matching
• Education Assistance
• Paid Time Off
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including a culture of rewards, recognition, and respect
• Personal growth and development for all associates
• Frequent training opportunities in several formats to help meet personal and career goals

Pay

$18.50 per hour

Schedule

9:30AM – 6:00PM, with one work‑from‑home day per week after training. The next training class begins October 26.