Customer Service Representative

About the role

The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that facilitate a unique customer service experience. The primary function is to obtain the release of vehicles located at body shops and/or other locations, including residences. The CSR is often the first interaction customers have with Copart and serves as the face of the company. The position may expand to include chat and email customer support.

Responsibilities

• Answer and place calls in a professional manner, measured on call quality (knowledge, professionalism, follow-up timeliness).
• Focus on call resolution and use company resources to gather information and offer solutions to meet customer needs.
• Understand client needs and provide support and solutions.
• Perform other office support functions as needed.
• Occasional overtime as required.

Requirements

• High School diploma.
• One year of office support experience in a customer service role preferred.
• Excellent customer service skills and attitude.
• Strong written and verbal communication skills.
• Proficient with office equipment and computer proficiency in MS Suite.
• Typing speed of 45 WPM.
• Attention to detail and problem-solving abilities.
• Ability to multi-task in a fast-paced environment.
• Professional appearance.
• Bilingual skills a plus.

Benefits

• Medical, Dental, and Vision coverage.
• 401k with company match.
• Employee Stock Purchase Plan (ESPP).
• Employee Assistance Program (EAP) at no cost.
• Vacation and sick pay.
• Paid company holidays.
• Life and AD&D Insurance.
• Discounts and many other employee benefits.

Pay

$20.03 - $22.58 per hour.

Copart participates in the E-Verify program for U.S. applicants and employees.