Customer Service Representative

About the role

ConGlobal is the go-to expert for multimodal, industrial terminal operations, with over fifty years in the intermodal industry. They are hiring immediately for a key role in global supply chain operations at their Seattle location (1 S Idaho St, Seattle, WA 98134). The role offers paid training, competitive pay, excellent benefits, and long‑term advancement opportunities.

Responsibilities

• Create and foster strong relationships with ConGlobal's customers, ensuring a high level of satisfaction.
• Maintain accurate records of customers’ equipment inventory, repair status, and all relevant activities.
• Develop and maintain professional and effective communication with customers, ensuring their needs are met in a timely manner.
• Input repair estimates for the owners of equipment and obtain necessary approvals from lessors and/or owners.
• Schedule and coordinate equipment surveys and adjust repair estimates based on feedback from surveyors, owners, or lessors.
• Update TEC system when equipment is repaired and ensure all relevant data is logged accurately.
• Prepare and manage daily billing paperwork for repaired units.
• Responsible for compiling and submitting monthly storage and handling billing reports.
• Coordinate scheduling of on‑hires with the yard supervisor and assist with prioritizing equipment repair with the shop supervisor.
• Update TEC system with sales equipment repairs and movements.

Requirements

• High school diploma or equivalent required.
• A college degree or relevant certifications in customer service or logistics is a plus.
• Proven experience in customer service, logistics, or a similar field.
• Strong communication skills, both written and verbal, with an ability to interact professionally with customers and team members.
• Detail‑oriented and highly organized with the ability to manage multiple tasks simultaneously.
• Proficient in MS Office Suite and experience with TEC systems or similar inventory management software is a plus.
• Ability to work in a fast‑paced environment and adapt to changing priorities.
• Strong problem‑solving skills and the ability to work independently.
• Must pass a pre‑employment background verification and drug screening.

Skills

• Excellent customer service skills and a proactive attitude toward resolving customer inquiries and issues.
• Strong attention to detail and accuracy in data entry and recordkeeping.
• Ability to work collaboratively with different teams, including sales, yard, and shop supervisors.
• Good time management skills and the ability to prioritize tasks effectively.
• Ability to handle confidential information with integrity and professionalism.

Benefits

• Competitive pay
• Medical, dental, and vision benefits
• 401(k)
• Paid training
• Career advancement opportunities

Pay

Starting pay: $21.91 – $25.11 per hour.

Schedule

Full‑time, immediate hire. Schedule: 8:00 AM – 4:30 PM, Monday – Friday.