Customer Service Representative

About the role

Join the CollisionRight Team. Here, you matter. We invest in your growth because your success is our success.

Responsibilities

• Greet all customers in a timely and professional manner, whether on the phone or when they walk in the door
• Answer inbound calls within 2 rings, and relay messages to the recipient immediately when a question can't be answered directly
• Answer customer questions accurately and to the best of your ability
• Maintain a positive, professional attitude with all customers at all times
• Have customers complete the information sheet with the required personal and insurance details, then enter it into the computer and let the Estimator know the customer is waiting
• Set up any customer-requested tows and coordinate closely with the Estimator
• Start and organize customer files, complete tow sheets and other needed documents, and hand them to the Estimator
• Document and collect all payments when a vehicle is ready to be delivered back to the customer
• Organize the front office daily to keep the space presentable for customers
• Order office supplies as needed for employee use
• Organize and maintain the company calendar to ensure enough Estimator coverage for customer estimates
• Cook up and coordinate rentals through Enterprise, Hertz, or another provider so the vehicle is ready when the customer needs it
• Stay calm and professional when assisting customers in distress

Requirements

• A high school diploma, GED, or work equivalent
• One to two years of related work experience, preferably in a customer service role
• Automotive industry experience a plus (not required)
• Comfortable using computers
• Friendly, professional, and calm under pressure
• Reliable, organized, and team-oriented