Customer Service Representative

About the role

Colibri Group is seeking a Customer Service Representative, Real Estate Operations to support students throughout their real estate education and licensing journey. This is a full-time, onsite position requiring coordination of student communications, course and exam administration, regulatory reporting, and day-to-day program operations.

Responsibilities

• Support students throughout Pre-Licensing and Post-Licensing programs, including welcome communications, course requirements, exam information, deadlines, retake procedures, and next steps toward licensure
• Coordinate course and exam administration across classroom, livestream, and online programs, including tracking completion, verifying exam eligibility, processing results, and maintaining required documentation
• Maintain accurate student records and prepare required course, completion, enrollment, and pass/fail reporting for state regulatory agencies
• Serve as a day-to-day operational partner to instructors by providing rosters, student progress information, course results, and administrative support
• Career expos, networking opportunities, and student engagement events, including registrations, communications, vendors, employers, and event logistics
• Maintain operational trackers and reporting while identifying opportunities to improve processes, accuracy, efficiency, compliance, and the overall student experience

Requirements

• 2+ years of experience in customer service, education administration, program coordination, operations, or a related environment
• Strong organizational skills and the ability to manage multiple priorities, deadlines, and detailed processes at the same time
• A high level of attention to detail and a demonstrated commitment to accurate documentation and recordkeeping
• Strong written and verbal communication skills, with the ability to provide clear, helpful information to students, instructors, partners, and internal teams
• The ability to identify issues, research discrepancies, and follow through to resolution in a fast-moving environment
• An associate degree or equivalent combination of education and relevant professional experience
• The ability to work fully onsite, five days per week, as required for this position

Qualifications

• Experience in education, professional licensing, regulatory operations, workforce development, events, or external partnership coordination is helpful but not required
• Experience with Learning Management Systems, Student information or education administration systems, CRM platforms, Microsoft Excel or similar spreadsheet tools, Internal reporting, tracking, and documentation systems

Skills

• Customer service
• Education administration
• Program coordination
• Operations management

Benefits

Colibri Group offers a competitive benefits package including health insurance, retirement plans, paid time off, and more. We also provide a supportive and collaborative work environment where your contributions directly impact students pursuing their professional goals.

Pay

$X per hour, commensurate with experience

Schedule

Full-time, Monday through Friday

Equal Opportunity Employer

We are proud to be an equal opportunity employer and welcome applications from all qualified individuals. We celebrate diversity and are committed to creating an inclusive environment where everyone feels valued and respected.