Customer Service Representative

About the Role

We currently have an opening for a Customer Service Representative in our Denver location. As part of our team, you will play a vital role in supporting our customers and ensuring smooth operations at our Distribution Center.

Responsibilities

• Communicate with customers in person at the Distribution Center and by telephone to enter orders under automation system controls.
• Assist in pricing of quotes and orders under automation system controls.
• Balance daily invoice edits.
• Audit open order reports weekly.
• Follow up on customers' claims for credit.
• Manage all system invoicing on COD and open-term accounts.
• Handle bookkeeping procedures required for setting up and maintaining current open terms and C.O.D. accounts, including requisitions for new customer codes.
• Assist with furnish and install programs whenever necessary, and process furnish and install invoicing and installer payables.
• Distribute all incoming and outgoing mail.
• Field incoming telephone calls for product inquiries, bookkeeping, or accounting matters.
• Perform various administrative duties.

Requirements

• A high school degree is required.
• A minimum of 3-5 years of customer service experience, preferably in a manufacturing environment.
• Basic computer skills with familiarity in Microsoft Office Products.
• Previous clerical or office experience is beneficial.

About Us

At Clopay Corporation, we are North America’s largest residential and commercial garage door manufacturer, driving innovation, safety, and design. Through our premier brands—Clopay, Cornell, and Cookson—we lead the industry in high-performance closure solutions for homes and businesses. Headquartered in Mason, Ohio, we operate state-of-the-art manufacturing facilities across the U.S. and serve customers through 55+ distribution centers and thousands of retail locations in the U.S. and Canada.

By joining our team, you become part of a legacy that blends residential elegance with industrial strength, securing everything from family garages to iconic stadiums and skyscrapers.

Why Join Us

• Unrivaled Scale: Work for a market leader with a massive manufacturing footprint and a reputation for excellence spanning nearly two centuries.
• A Culture of "What’s Next": We invest in automation, sustainable materials, and smart-home integration to stay ahead of industry trends.
• Commitment to People: As part of Griffon Corporation, we offer the stability of a large organization with the collaborative feel of a specialized team.
• Legacy of Expertise: Join our "Pioneer Club"—over 440 employees have been with us for 20+ years, offering a place to grow a lifelong career.
• Commitment to Innovation: From WINDCODE® technology to award-winning designs, we provide tools to help you excel.
• Community Focused: Through our partnership with Habitat for Humanity, we help provide homes and security to families in the communities where we live and work.