Customer Service Representative

About the role

Clopay Corporation, North America’s largest residential garage door manufacturer, is seeking a Customer Service Representative for its Harrisburg Distribution Center. The company emphasizes exceptional customer service, unsurpassed quality, and innovative products.

Responsibilities

• Communicate with customers in person at the Distribution Center and by telephone while entering orders under automation system controls.
• Assist in pricing quotes and orders using the automation system.
• Balance daily invoice edits.
• Audit open order reports weekly.
• Follow up on customers' claims for credit.
• Manage all system invoicing on COD and open‑term accounts.
• Handle bookkeeping procedures for setting up and maintaining current open‑term and COD accounts, including requisitions for new customer codes.
• Assist with furnish‑and‑install programs as needed, processing related invoicing and installer payables.
• Distribute all incoming and outgoing mail.
• Handle incoming telephone calls, fielding product inquiries and calls concerning bookkeeping or accounting matters.
• Perform various administrative duties.

Requirements

• High school diploma or equivalent.
• 3–5 years of customer service experience, preferably in a manufacturing environment.
• Basic computer skills with familiarity with Microsoft Office products.
• Previous clerical or office experience is beneficial.

Benefits

• Competitive compensation.
• Comprehensive benefits package, including tuition reimbursement, paid holidays, sick leave, and vacation time.
• Matching 401(k) savings plan.