Customer Service Representative

Store location: 1604 North Center Avenue, Somerset, Pennsylvania 15501

About the Role

Part-time position with flexible shift availability including days, evenings, overnights, and weekends.

Responsibilities

• Customer Satisfaction:
  • Provides prompt, excellent customer service in a courteous, friendly, and attentive manner.
  • Greets customers upon entry and thanks them upon leaving.
  • Assists customers and offers product recommendations.
  • Accurately rings up sales on the cash register, handling money, checks, and other payment types.
  • Operates fuel console, lottery machines, money order machine, and processes telecom transactions.
  • Reports to work on time and adheres to the dress and appearance code.
• Facility Condition:
  • Maintains store cleanliness inside and out, including basic upkeep and cleaning of all equipment.
  • Inspects store facilities and equipment for safety, cleanliness, and proper working order.
  • Notifies Store Manager of any equipment failure or maintenance/supply needs.
• Merchandising:
  • Completes build-to orders for merchandise purchasing.
  • Receives and verifies vendor deliveries.
  • Maintains adequate stock throughout the store and in counter areas; rotates stock properly.
  • Places advertising and pricing signage inside or outside the facility, including marquees, ceilings, walls, and windows.
• Sales Controls:
  • Controls merchandise, cash shortages, and other selling expenses.
  • Assists in maintaining proper inventory levels and shift audits.
• Financial Controls:
  • Keeps accurate cash, sales, and inventory control records; accounts for variances.
  • Notifies Store Manager of any sales, cash, or inventory discrepancies.
  • Follows Company and/or brand guidelines for product breakage or spoilage.
• Security Controls:
  • Reports incidents including employee or customer injuries, theft, property damage, or improper sanitation/waste disposal.
  • Reports any situation involving unsafe, unlawful, or unethical conduct.
• Administrative:
  • Keeps accurate records of shift and timekeeping paperwork.
  • May take inventory of supplies and equipment.
  • Attends job-related meetings (may require irregular hours).
  • Provides regular and predictable onsite attendance.
  • Performs other duties as assigned by the Store Manager.

Requirements

• High school diploma or GED preferred.
• Retail sales experience preferred.
• Ability to accurately operate equipment such as cash registers, scanners, hot/cold beverage dispensers, and other machines or tools.
• Ability to work scheduled shifts, including arriving on time.
• Ability to communicate information and ideas clearly.
• Ability to perform basic arithmetic operations (add, subtract, multiply, divide) preferred.

Physical Requirements

• Exposure to cold or warm temperature extremes (e.g., walk-in cooler/freezer, outdoor work).
• Occasionally lift and/or carry up to 30 pounds from ground to overhead (e.g., stocking inventory).
• Occasionally lift and/or carry up to 50 pounds from ground to waist (e.g., replenishing fountain syrups).
• Ability to grasp, reach, and manipulate objects with hands for an entire shift, requiring eye-hand coordination.
• Ability to push/pull with arms up to 20 pounds (e.g., using a hand-truck).
• Ability to reach overhead, bend, and twist at the waist.
• Ability to communicate orally and operate a cash register/computer keyboard.
• Ability to stoop, kneel, squat, bend, push, and pull.
• Ability to work alone and stand/walk for an entire shift.
• Exposure to occasional noise.
• May require climbing a ladder to store/retrieve materials or place/remove signs.

Work Environment

• Approximately 95% of work performed indoors, with occasional outdoor tasks (e.g., cleaning parking lots, gas pumps, taking out garbage).
• Exposure to extreme cold temperatures in walk-in coolers/freezers.
• Exposure to occasional noise.
• Works with minimum direction and periodic supervision.

Pay

Hiring range: $13.00 to $13.50 per hour.