Customer Service Representative

About the role

This part-time position at a retail store involves providing excellent customer service, operating cash registers and fuel consoles, maintaining store cleanliness, managing inventory, and handling administrative tasks. The role requires standing and walking for entire shifts, with occasional lifting and exposure to varying temperatures.

Essential Duties

• Customer Satisfaction: Provides prompt, courteous, and attentive customer service; greets and thanks customers; offers suggestions and recommendations; operates cash register and handles payments accurately; performs multi-function operations of fuel console, lottery machines, money order machines, and telecom transactions; reports to work on time and follows dress code.
• Facility Condition: Maintains store cleanliness inside and out through general housekeeping duties; performs cleaning and basic upkeep of all equipment; inspects facilities and equipment for safety, cleanliness, and proper working order; notifies Store Manager of equipment failures or maintenance/supply needs.
• Merchandising: Completes build-to's for ordering/purchasing merchandise; receives and verifies vendor deliveries; maintains adequate stock throughout the store and counter areas; rotates stock properly; places advertising and pricing signage inside and outside the facility.
• Sales Controls: Controls merchandise, cash shortages, and other selling expenses; assists in maintaining proper inventory levels and shift audits.
• Financial Controls: Keeps accurate cash, sales, and inventory control records and accounts for variances; notifies Store Manager of any sales, cash, or inventory discrepancies; follows guidelines for product breakage or spoilage.
• Security Controls: Reports all incidents (employee/customer injuries, theft, property damage, improper sanitation/waste disposal) to Store Manager; reports any unsafe, unlawful, or unethical conduct.
• Administrative: Keeps accurate shift and timekeeping records; may take inventory of supplies and equipment; attends job-related meetings (may require irregular hours); provides regular and predictable onsite attendance; performs other duties as assigned.

Requirements

• High school diploma or GED preferred.
• Experience in retail sales preferred.
• Ability to accurately operate cash registers/scanners, beverage dispensers, and other equipment.
• Ability to work as scheduled including arriving on time.
• Ability to communicate information and ideas clearly.
• Ability to perform basic arithmetic operations (add, subtract, multiply, divide) preferred.
• Ability to perform essential physical functions and work in described conditions.

Physical Requirements

• Exposed to cold or warm temperature extremes working occasionally in walk-in coolers/freezers and outdoors.
• Occasionally lift and/or carry up to 30 pounds from ground to overhead (stocking/inventory).
• Occasionally lift and/or carry up to 50 pounds from ground to waist (replenishing fountain syrups).
• Grasp, reach, and manipulate objects with hands for entire shift (requires eye-hand coordination).
• Push/pull with arms up to 20 pounds of force (using a hand-truck).
• Reach overhead for objects; bend and twist at waist.
• Communicate orally.
• Operate cash register and/or computer keyboard.
• Stoop, kneel, squat, bend, push, and pull.
• Work alone.
• Exposed to occasional noise.
• Stand and/or walk for an entire shift.
• May climb a ladder to store/retrieve materials or place/remove signs.

Work Environment

• Approximately 95% of work performed indoors, but requires cleaning parking lots, gas pumps, taking out garbage, etc.
• Exposure to extreme cold temperatures while working occasionally in walk-in coolers and/or freezers.
• Exposure to occasional noise.
• Works with minimum direction and periodic supervision.

Pay

$13.50 to $14.00 per hour.

This response is AI-generated, for reference only.